What will you learn

• understand the process improvement life cycle
• implement an effective process improvement infrastructure
• be an effective process group team lead or member and understand what is required for a group to work well
• understand a systems-level view of how process improvement is planned and implemented using a capability maturity model
• know what knowledge and skills are important for process group members and how they can be applied
• apply a toolkit of relevant process improvement and change management skills and techniques within their organization
• begin gaining confidence in their ability to perform their role in the process group